MOOV Help Center
How can we help?
Getting started
Your first steps with MOOV.
What is MOOV?MOOV is the social platform for adventurous people: record GPS activities, discover routes, join communities, and create events.Creating an accountSign up with your email or a Google account in under a minute.Setting up your profileYour profile is how other moovers get to know you.Choosing your interestsTell MOOV what moves you when you first join.Understanding the Explore screenExplore is your home base for upcoming events and news.Finding peopleMeet people through events, groups, and participant lists.Managing notificationsMOOV notifies you about event updates, reminders and chat activity.Changing privacy settingsControl who can see each activity you record.
Activities
Recording, editing and understanding your activities.
How to start an activityPick your activity type and start recording in a few taps.How to pause or resume an activityPausing stops GPS sampling until you resume.How to finish an activityFinish stops recording and takes you to the summary screen.Editing an activityAdd or change the title, description and photos after saving.Deleting an activityYou can permanently delete any activity you recorded.Adding a title or descriptionMake your activities easier to remember.Adding photosAttach up to 8 photos to an activity.Viewing your statisticsSee your totals, records and trends in the Statistics screen.Comparing two activitiesPut two of your activities side by side and see every difference.Activity privacyEvery activity has its own visibility: Only me, Friends, Crew only, or Everyone.Understanding activity statisticsWhat distance, elapsed time, moving time, speed and elevation mean.
GPS & recording
How GPS recording works and what affects it.
How GPS recording worksMOOV samples your device's GPS location and turns it into a route with distance, time, speed and altitude.Can MOOV record without internet?Yes — GPS recording works offline. Maps and syncing need internet.Why does MOOV need location permission?Location access is what makes route, distance and speed recording possible.Why should I keep MOOV open while recording?The web app pauses GPS when it goes to the background or the screen locks.Background GPS recordingBackground and locked-screen recording is not available in the web version yet.GPS accuracyGPS accuracy varies with environment and device — expect a few meters to tens of meters.Why does my route look inaccurate?Weak GPS signal makes the trace zig-zag or cut corners.Why is my distance different from another GPS device?Different devices and filters produce slightly different results.How average speed is calculatedDistance divided by the time you were actually moving.How maximum speed is calculatedThe highest plausible momentary speed in your filtered GPS data.What happens if GPS signal is lost?Recording pauses sampling and resumes when the signal returns.What happens when my internet connection returns?Saved activities sync automatically — nothing to redo.Battery usage while recordingContinuous GPS is the main drain — expect noticeably higher battery use.
Routes
Routes, saved paths, and how they differ from activities.
What is a route?A route is a path that can be saved, discovered, shared, or reused.Route vs activityYou complete activities. You plan, share and reuse routes.Saving routesRoutes are captured from events and your recorded activities.Viewing saved routesYour completed event routes are collected in the Routes section.Discovering routesFind routes through events, the map, and the route catalog.Sharing routesShare an event's route link, or share your recorded activity.Route privacyRoutes inherit the privacy of the events and activities they come from.Using a route in an eventEvery event is built around an exact Google Maps directions link.Importing GPX routesMOOV+ members can import standard GPX files and preview them on a map before saving.Exporting GPX filesExport your own recorded activities and saved routes as standard GPX files.Route collections & comparisonOrganize your saved routes into named collections and compare two routes side by side.
Groups
Communities: creating, joining, and managing groups.
Creating a groupBuild a community around motorcycle, cycling, hiking or running.Joining a groupOpen groups join instantly, request groups need approval.Public vs request groupsOpen groups accept everyone; request groups review each member.Inviting membersShare your group link so people can find it fast.Group adminsOwners and admins manage members, requests and the group profile.Leaving a groupYou can leave any group you joined at any time.Removing membersOwners and admins can remove members who break the guidelines.Reporting a groupFlag a group for spam, harassment or unsafe behavior.
Events
Organizing and joining group activities.
Creating an eventPublish an event with an exact route, date, and participant limit.Joining an eventJoin in one tap from the event page, or with a code for private events.Private eventsHidden from the feed — only people with the code can join.Group eventsEvents created inside a group keep the community together.Inviting people to an eventShare the event link, or a join code for private events.Leaving an eventYou can leave until the event starts, with a short lock-in window.Canceling an eventHosts can end or disband their events.Organizer controlsEdit, end, transfer or disband your event, and manage participants.Reporting an eventFlag unsafe or inappropriate events for review.
Achievements & rankings
Milestones, season ranking, and fair play.
How achievements workVerified check-ins turn real completed activities into badges and milestones.How season ranking points workPoints reward participation, consistency and exploration — not dangerous speed.Crew milestonesGroups earn shared badges for distance, events and members.Fair PlayRankings and achievements only mean something if they are honest.Invalid or manipulated activitiesWhat happens when an activity is flagged as invalid.
Account & privacy
Your account, data, and privacy settings.
Changing account informationUpdate your name, photo and details from your profile.Changing profile visibilityControl which parts of your profile other moovers can see.Changing activity privacyChoose who can see each recorded activity.Location permissionsHow to review or change what MOOV can see.Blocking usersBlocking is not available yet — reports protect you in the meantime.Deleting an activityPermanently remove a recorded activity and its GPS trace.Deleting your accountWhat deletion means, what is removed, and how to request it.Downloading your dataData export is not self-service yet — support can help.Deleting your accountHow to permanently delete your MOOV account, and what happens to your data.Requesting deletion without accessLost access to your account? Request deletion and we'll verify ownership.Blocking a userHide another moover's messages from your shared chats.Hiding your activity start and endKeep the beginning and end of your routes private — for example when you start from home.Location privacyHow MOOV protects your location data, in the app and in shared routes.Account statuses explainedWhat Active, Restricted, Suspended and Banned mean for you and what others see.My account is restrictedRestriction pauses your participation, not your membership — nothing is deleted.My account is suspendedSuspension temporarily blocks the app with an end date shown on the notice.My account is bannedA ban is permanent — what it means and how to appeal.
Safety
Meeting safely, riding safely, and reporting.
Meeting people safelyMOOV connects people in the real world — your safety comes first.Group ride and drive safetyRide within the law and within your limits — MOOV never rewards dangerous speed.Hiking and outdoor safetyPreparation keeps adventures fun.Location privacyYou control who sees your activities and where they happened.Reporting abuseReport users, groups, events, messages and activities — confidentially.Reporting dangerous activityDangerous riding, harassment and illegal activity have no place on MOOV.Emergency situationsMOOV is not an emergency service.Reporting contentFlag inappropriate events, groups, users, messages or activities for review.What happens after a reportHow the moderation team reviews and acts on reports.
Troubleshooting
Fixes for common technical problems.
GPS is not workingFixes when the recorder can't find your position.Location permission deniedHow to re-enable location for MOOV.Activity stopped recordingThe web app pauses GPS in the background — recover your session.Distance looks incorrectGPS noise, tunnels and different devices cause small differences.Maximum speed looks incorrectMomentary max speed is the least precise GPS statistic.Map is not loadingMap tiles need an internet connection.Activity did not syncOffline activities upload automatically — here is what to check.Cannot join a groupRequest-based groups need owner approval first.Cannot join an eventFull events, private events and missing codes are the usual reasons.Login problemsFixes for sign-in issues.
Plans & membership
MOOV+ plans and permanent membership badges.
Founding Moover & Loyal Moover badgesHow you earn MOOV's two permanent membership badges, and what they do and don't unlock.Group subscriptions (Free, PRO & PRO+)How per-group plans, member capacity and group billing work.MOOV+ subscription & billingPrices, checkout, what happens after payment, and managing or canceling your subscription.
Still stuck? Our team is happy to help.